If the software was restored successfully the device will start normally without displaying a red cross. 8 Once your navigation device has restarted you can disconnect it from the computer. Wait for your navigation device to restart. Even when 100% of the download is done, leave your device connected. Do not disconnect your device from your computer during the recovery process or you might corrupt the device. You can check the progress in MyDrive Connect.Ĭritical : The recovery process can take between 5 and 30 minutes, depending on your internet connection. 7 Do not disconnect your device.Īs soon as your device is connected to the computer MyDrive Connect starts restoring the TomTom software on your device. You need to connect the cable while the spinning cogwheel or wheel is shown. In TomTom HOME, click the Help drop-down menu and then click Check for TomTom HOME update. Make sure you are using the latest version of TomTom HOME. 6 Quickly connect the USB cable to your navigation device. Tick the box for Start TomTom HOME automatically when my computer starts. If you do not see a spinning cogwheel or wheel, turn off your device and start again from step 6. It shows a screen with a spinning cogwheel or wheel depending on which device you have. The screen goes black, and then after a few seconds the device reboots into recovery mode. Getting this timing right is one of the critical steps of this process. Press and fully release the On/Off button 3 times, quite quickly as in "1-2-3". This can take 10 seconds or longer.ĥ While the black screen with white text is displayed Only release the On/Off button when you see that screen. ![]() Instead, keep holding the On/Off button until the device shows a black screen with white text. 3 Switch on your navigation device.ĭo not release the On/Off button when the device restarts with a drum sound. You cannot use the mount to connect your device to your computer. Use ONLY the cable supplied with your device. Tip : You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor. Important : Do not connect the USB cable to your navigation device yet. 2 Connect the USB cable that came with your navigation device to your computer. ( or or ) in the Windows notification area or Apple menu bar and then click MyDrive Connect. Make sure that you are using the latest version of MyDrive Connect.If your device does not start, follow the video or step-by-step instructions below. Your device will now use the new map.Your navigation device shows a spinning cogwheel or a spinning wheel and then a device with a red cross on the screen when the TomTom software is not installed correctly.įirst, you must reset your navigation device to see if that resolves the issue. Disconnect your device from your computer. This could be caused by a firewall blocking or impeding the download, or it could simply be due to a slow internet connection.Ĭlick the blue eject button in the bottom right of TomTom HOME to safely disconnect your device. If the error occurs after a few hours then it is due to a slow download speed. If the error occurs at the beginning of the download, it is usually caused by a firewall setting that is blocking TomTom HOME from connecting to the TomTom HOME servers. If you get a server time-out error, it means that the connection between your device and the TomTom HOME servers is not sustainable. Your new map is shown in the list of updates. : Make sure you use the same account that you used to purchase the map. Enter your user name and password, then click If your device is not connected to a Wi-Fi® network, you are given two options when you select Add a Map : Connect to a Wi-Fi® network Connect using USB If your previous map installation was interrupted, we recommend you download the map using USB by following these steps: Make sure you have MyDrive Connect installed on your computer. If your firewall asks for permission, make sure that you allow TomTom HOME access to the internet to enable the download. If you are using a laptop then make sure it is plugged in to a mains power supply. The download and installation may take several hours. ![]() ![]() We advise that you turn off any "Stand-by" and/or "Hibernation" modes on your computer to prevent any interruption of the map download process. : Downloading a map can take up to several hours, depending on your internet connection speed and the size of the map you are downloading.
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